Frequently Asked Questions
Welcome to the FAQ section of KBRO Care, a leading provider of domiciliary care services in the UK. Here you will find answers to some of the most common questions we encounter from time to time.
If you have any other questions or concerns, please feel free to contact us anytime.
How can I be sure that my care assistant will stay the full period of the care visit and carry out all the tasks?
Our care professionals are required to log their arrival and departure times at all visits using our electronic care planning system. All activities undertaken during the care visits are also logged using this system.
Customers can request a report of details held on the system at any time should they require this by contacting the office support teams.
What about my personal security?
Every member of the KBRO Care team has been through a rigorous vetting procedure before they start working with us. In addition, all staff will always be in uniform and carry a personalised identification card which shows their name, photograph and signature.
What safeguards do I have?
KBRO Care is registered with the local registration body in each country in which we operate. These bodies set the minimum standards by which we operate, however in every case we seek to exceed these minimum standards by a significant margin. We are also full members of the United Kingdom Home Care Association (UKHCA). Both of these bodies have standards which set out how we should operate. We also carry Public Liability insurance (£10million).
Is there anything that my care assistant is not able to do?
Once we have established exactly what you want on each visit, we will work to that list. We are not able to give injections or change sterile dressings. Also, we cannot carry out tasks which are likely to cause risk to either the person we provide care to or to the KBRO Care care assistant. Tasks will be agreed with you in advance. Any changes to the plan can be discussed with your local KBRO Care team.